Prospective Students

M.Sc. in Management of Operations (PAC Codes - September intake: DC910; January intake: DC917)


Fact File

Contact: Open Education Office
Fee informationClick Here
Indicative Timetable(Weeks 1-12)

Degree Information:

On completion of the programme, you will have a critical awareness of current problems and new insights associated with Operations Management in dynamic, high technology services or manufacturing environments. You will also have developed new skills in the area of business and be able to select from these, appropriate sets of tools to use in different business situations. It is anticipated that the programme will provide graduates of different disciplines with a unique opportunity to develop the hybrid, interdisciplinary knowledge and skills considered essential for modern business development and management. You will also develop the range of investigative and analytic skills and techniques required to equip you to assume managerial or senior roles within your organisations.

Individual modules may be undertaken for CPD (Continuing Professional Development).

About You:

The programme will be of particular relevance to those working or aspiring to work as a manager in a business, industry or service in both the public and private sectors.

How the course is delivered:

Open Education's post graduate programmes are provided through distance learning, which means that a working professional can achieve a deeper understanding in a specialist area and provide a sound basis for their long-term career, without disruption to their career or other commitments. For each module you undertake, you are given access to a specially written module text. While some modules have none, most modules require that you acquire one (and sometimes two) textbooks. You also get access to the vast range of academic journals and other resources provided by DCU Library and increasing use is being made of these resources on the course.

Tutorial support on this programme is provided online through the use of discussion forums in a virtual learning environment called Loop. In addition, tutorials will be provided using a web-based tutorial system. Students can partake in web based tutorials at home, work or anywhere with a reasonable internet connection. Additionally, because the tutorial sessions are recorded, for those who are unable to attend the live tutorial session, they can be viewed later, at a more convenient time for you, the student.

IT Equipment and Skills required:

You should have regular access to a computer (with Microsoft Office), a broadband Internet connection, a printer and a basic headset and a webcam. Specifically, you will need access to Microsoft Word, Excel and Access.

You should also be familiar with using email, browsing the Internet, and using word processing packages like Microsoft Word.

You can find detailed information on the IT skills and equipment required for this programme under the section 'Technology Requirements'.

How the course is assessed:

All modules are assessed via continuous assessment. There are no end of year examinations. For the taught modules, the continuous assessment normally takes the form of three assignments per module which have to be submitted at pre-defined points during the academic year. For the dissertation element, you are required to submit a 20,000 word document which is largely self directed, but with the guidance of a research supervisor.

Aims and Objectives:

The aim of this programme is to develop the knowledge and skills to enable you to function as business analysts and managers of operations in dynamic, technology-intensive manufacturing or services environments.

Programme Structure:

The building block of each programme is the module. Two modules (30 credits) are studied in year 1. You will register for your programme of choice at the start of year 1. However, as the first year modules are common to all programmes, you may switch to another programme at the start of year 2 if you wish.

If you wish to terminate your studies on completion of year 1, you will receive a Graduate Certificate.

In year 2, the first 15 credits are essential to the Operations Management programme. This module should be completed by the end of December of year 2. You will also complete a research proposal on a topic of relevance to the Management of Operations for submission by the end of October of year 2. Once the research proposal is approved, a dissertation supervisor will be appointed to you. It is envisaged that you will complete the Research Methods and Case Study module by May of year 2. This module is a combination of common research methods sub module, a Management of Operations specific case study and one elective from a range of modules currently on offer within the specific programmes. It is anticipated that while you can choose any of the electives, it is recommended that you choose the elective that best fits with the Management of Operations. You will receive advice in relation to this at the appropriate time.

To conclude your studies for the MSc award, you must complete a dissertation of about 20,000 words in a topic compatible with the aims of the Management of Operations programme. The purpose of the dissertation is to enable you to develop your investigative and analytical skills and to plan, organise and carry out independent research under supervision. The dissertation is also an opportunity for you to investigate a problem or issue of importance to your organisation or of professional relevance to yourself. You will be required to demonstrate competence in the critical study of your chosen topic and lucidity in the presentation and communication of the results. You will already have completed two research methods modules as part of your Post Graduate diploma studies, which will provide you with the tools required to undertake this major piece of research. The final dissertation must be submitted for examination by the end of July of year 2. You may also postpone registration for the dissertation module until year 3 if you wish and only take the two taught modules in year 2.

If you decide not to complete the dissertation, and have already completed the taught modules (60 credits), you may elect to graduate with the award of Graduate Diploma.

Module Syllabi - Subject Outlines:

Project and Change Management (15 credits) OSC1

Project Management
Managing Change

Business Support Systems (15 credits) OSC2

Research Methods 1
Business and the Environment
Legal Frameworks

MOPSA (15 credits) OSC10

Management of Operations
Service Management
Operations Strategy

Research Methods and Case Study (15 credits) OSC3

Research Methods II
Case Study
Strategic Management

DISSERTATION (30 credits) OSC20

Figure 1: M.Sc. in Management of Operations Programme Structure

Project and Change Management - OSC1
This module consists of three elements with one assignment per element. In Project Management and Risk Assessment you are introduced to how key project management principles are applied to project planning, project scheduling, project generation, project feasibility selection and initiation and project scheduling techniques. In the Second element, Managing Change the different models of change are describes and how these assist in understanding and managing resistance to change, building readiness for change and sustaining change is outlined. Finally an elective where you can choose one element from four options, which currently include Enterprise Systems, Value Chain Management, Business Analysis and Social Context of Information and Internet Systems is completed.

Business Support Systems - OSC2
This module consists of three elements with one assignment per element. In Legal Frameworks, you are introduced to Irish Law, court procedure and litigation, remedies and enforcement and will be equipped to understand European Environmental legislation and how this relates to Irish law. In Research Methods 1 you are introduced to Qualitative and Quantitative research methods, while in Business and the Environment you are provided with an understanding of the essential elements of environmental management, including environmental management systems within an organisation and its link to business management.

Management of Operations - OSC10
This module is the core module of the MSc in Management of Operations programme. The aims of this module are to provide an in-depth understanding of the role of services in meeting customer needs, providing customer satisfaction and to develop a firm foundation in the concepts and principles of modern operations management. This module consists of three elements (Management of Operations, Operations Strategy and Service Management) with one assignment per element.

Research Methods and Case Study - OSC3
This module consists of three elements with one assignment per element. Research Methods II develops the concepts covered in Research Methods 1 by describing the specific research methods in more detail. This element is followed with a programme specific case study which requires assessment of all aspects of a particular situation relevant to the core programme. The final element of this module Strategic Managment, provides an overview of the development of strategy and strategy making processses and sets it in context.

Dissertation - OSC20
The Dissertation is a major piece of independent work of 20,000 words in length and gives you the opportunity to bring to bear the techniques and perspectives covered in the taught modules upon a specific issue of interest. An independent and critical appraisal of an issue is essential in order to successfully complete the dissertation.

View the subjects currently taught on this course (2016 - 2017)

Why DCU:

Dublin City University has been offering postgraduate level education at a distance since 1990. Our programmes are targeted at working professionals, who wish to achieve a deeper understanding in a specialist area and to provide a sound basis for their long-term career, without disruption to their career or other commitments. As a graduate from our programmes, you will be equipped with the knowledge and skills to reach senior managerial positions in your chosen specialist area.

The Masters of Science programme, awarded by DCU, is at level 9 on the National Framework of Qualifications.

There is no compulsory attendance on these programmes. All modules are taught on line in a virtual classroom, Loop, where you can interact with your fellow students and tutors through email, chat, skype, at whatever time suits you.

Assessment is continuous with no terminal examinations. This greatly increases the flexibility of the programme.

Career Prospects:

Graduates of this programme tell us how they have grown in confidence as a result of coming to understand the theory underpinning professional practice brought about by their studies. This confidence, together with their increased understanding and knowledge, has helped them to become more strategic and meaningful contributors in the work place and so engage at a more senior level.

As high level academic qualifications are becoming increasingly important to organisations' recruitment and promotion policies, this degree will add long term value to your career.

Graduates of this programme are currently employed in manufacturing and service organisations across a wide range of sectors including the retail, food and beverage, pharmaceutical and electronics industries. Many are also self-employed.

Entry Requirements:

There are five entry routes to the programme:

  • A Level 8 or higher degree in a relevant discipline (Engineering, Science, Business or Information Technology) from a recognised higher education institution.
  • Chartered membership of an engineering institution such as the Institute of Engineers of Ireland or a professional accounting body such as the Institute of Chartered Accountant.
  • A Level 7 qualification in a subject in a relevant discipline or non-chartered membership of a professional body, along with at least three years relevant work experience.
  • A level 8 qualification in a non-relevant discipline along with at least three years relevant work experience.
  • Evidence of substantial relevant work experience. Such applicants will be required to submit a CV in support of their application and may be required to attend for interview.

In the case of all applicants to Dublin City University evidence must be provided of competence in the English language. The English Language requirements of DCU can be found here.

How to Apply:

To apply for a postgraduate programme, please go to the following website: and click on Taught Postgraduate Listing and then enter the PAC course code for the programme you wish to apply. (The PAC course code for this programme is given at the top of this webpage.) You need to first register with PAC in order to make an application.

Frequently Asked Questions:

Please see the list of Frequently Asked Questions we have prepared for all applicants.

You can also email us with any questions to: or telephone us directly on 01 700 5481 for further assistance.

Important Dates:

Study Period:
Year 1: Monday 19th September 2016 to mid-May 2017.

Year 2: From mid-September 2017 to end July 2018.

Closing date for applications is early September (for late September start) or early December (for a January start).

Fee information