Module Specifications

Current Academic Year 2015 - 2016

Please note that this information is subject to change.

Module Title Management of Operations
Module Code OSC10
School Open Education
Online Module Resources

Module Co-ordinatorSemester 1: Colum Foley
Semester 2: Colum Foley
Autumn: Colum Foley
Module TeachersAnne Morrissey
NFQ level 9 Credit Rating 15
Pre-requisite None
Co-requisite None
Compatibles None
Incompatibles None
The aims of this module are to provide an in-depth understanding of the role of operations in meeting customer needs, providing customer satisfaction and developing a firm foundation in the concepts and principles of modern operations management. This module consists of three sub-modules: Management of Operations, Service Management and Operations Strategy, with one assignment per sub-module.

Learning Outcomes
1. Management of Operations • Examine the importance of the principles and practice of selected topics in Operations Management including process design, inventory management and supply chain management. • Use a series of provided tool-kits for designing and managing operations functions.
2. Service Management • Demonstrate the use of product and service development techniques. • Critically appraise the challenges managers face in a service organisation. • Determine how to provide an effective service using operations, marketing, and human resource management synergistically. • Obtain an awareness of the entrepreneurial opportunities in services.
3. Operations Strategy • Evaluate the principles and practice of operations strategy development and management. • Determine a set of approaches and frameworks required to formulate and execute an operations strategy.

Workload Full-time hours per semester
Type Hours Description
Directed learning40Study the course notes and core text book
Independent learning time200Source and read the additional material referenced in course notes
Moodle discussion25Use the online discussion forum to discuss questions related to the assignment and the course material
Tutorial10Online tutorial using Loop
Assignment100Prepare an assignment according to the given criteria
Total Workload: 375

All module information is indicative and subject to change. For further information,students are advised to refer to the University's Marks and Standards and Programme Specific Regulations at:

Indicative Content and Learning Activities
Management of Operations.
• Product and Process Design • New Product Development • Process, Layout and Flow • Job Design • Planning, Control and Scheduling • Capacity Management • Inventory Management • Just In Time • Quality Management • Total Quality Management.

Service Management.
• Introduction to Service Operations Management • The service concept • Customer and Supplier relationships • Customer Expectations and Satisfaction • Managing Supply Relationships • Service Processes • Resource Utilisation • Performance Measurement and Management • Service Strategy and Culture.

Operations Strategy.
• The two perspectives • Content and process • Time, trade-offs and targeting • Capacity, Configuration and dynamics • Supply relationships and behaviour • Choice and implementation • Organisation and role • Development and improvement • Product and service development • Fit, sustainability and risk.

Assessment Breakdown
Continuous Assessment100% Examination Weight0%
Course Work Breakdown
TypeDescription% of totalAssessment Date
OtherOnline discussions for Management of Operations7%n/a
ProjectIndividual project on a key topic for Management of Operations26%n/a
OtherDiscussion forum for Service Management7%n/a
AssignmentProject on a key topic for Service Management26%n/a
OtherOnline discussion forum exercise for Operations Strategy7%n/a
Report (s) (written / oral)Investigate and report on a key topic for Operations Strategy27%n/a
Reassessment Requirement
Resit arrangements are explained by the following categories;
1 = A resit is available for all components of the module
2 = No resit is available for 100% continuous assessment module
3 = No resit is available for the continuous assessment component
This module is category 1
Indicative Reading List
  • Nigel Slack, Alistair Brandon-Jones, Robert Johnston.: 2013, Operations management, 7th, Pearson, 9780273776208
  • Robert Johnston, Graham Clark, Michael Shulver,: 2012, Service Operations Management: Improving Service Delivery, 4th, Prentice Hall, 9780273740483
  • Nigel Slack, Mike Lewis,: 2015, Operations Strategy,, 4th, Pearson, 9781292017792
Other Resources
Programme or List of Programmes
MOPSAMSc in Management of Operations
MOPSADGraduate Dip in Mgtment of Operations
MOPSFMSc. in Management of Operations
MOPSFDGrad. Dip. in Management of Operations
PGSMSingle Module Postgraduate Programme
Timetable this semester: Timetable for OSC10
Date of Last Revision08-DEC-10