Current Academic Year 2015 - 2016
Please note that this information is subject to change.
The aims of this module are to provide an in-depth understanding of the role of operations in meeting customer needs, providing customer satisfaction and developing a firm foundation in the concepts and principles of modern operations management. This module consists of three sub-modules: Management of Operations, Service Management and Operations Strategy, with one assignment per sub-module.|
1. Management of Operations
• Examine the importance of the principles and practice of selected topics in Operations Management including process design, inventory management and supply chain management.
• Use a series of provided tool-kits for designing and managing operations functions.|
2. Service Management • Demonstrate the use of product and service development techniques. • Critically appraise the challenges managers face in a service organisation. • Determine how to provide an effective service using operations, marketing, and human resource management synergistically. • Obtain an awareness of the entrepreneurial opportunities in services.
3. Operations Strategy • Evaluate the principles and practice of operations strategy development and management. • Determine a set of approaches and frameworks required to formulate and execute an operations strategy.
All module information is indicative and subject to change. For further information,students are advised to refer to the University's Marks and Standards and Programme Specific Regulations at: http://www.dcu.ie/registry/examinations/index.shtml
|Indicative Content and Learning Activities|
Management of Operations.|
• Product and Process Design • New Product Development • Process, Layout and Flow • Job Design • Planning, Control and Scheduling • Capacity Management • Inventory Management • Just In Time • Quality Management • Total Quality Management.
• Introduction to Service Operations Management • The service concept • Customer and Supplier relationships • Customer Expectations and Satisfaction • Managing Supply Relationships • Service Processes • Resource Utilisation • Performance Measurement and Management • Service Strategy and Culture.
• The two perspectives • Content and process • Time, trade-offs and targeting • Capacity, Configuration and dynamics • Supply relationships and behaviour • Choice and implementation • Organisation and role • Development and improvement • Product and service development • Fit, sustainability and risk.
|Indicative Reading List|
|Programme or List of Programmes|
|MOPSA||MSc in Management of Operations|
|MOPSAD||Graduate Dip in Mgtment of Operations|
|MOPSF||MSc. in Management of Operations|
|MOPSFD||Grad. Dip. in Management of Operations|
|PGSM||Single Module Postgraduate Programme|
|Timetable this semester: Timetable for OSC10|
|Date of Last Revision||08-DEC-10|